Privacy Policy

1.1 Identity and verification data: Full name, phone number, email address, RERA registration number, PAN, Aadhaar number (for KYC), business address, and firm name.

1.2 Professional data: Years of experience, specialisation, cities of operation, listing inventory, and historical deal data submitted voluntarily on the Platform.

1.3 Transaction data: Co-Broking Connections initiated, Commission Split Agreements executed, Deal closure reports filed, and Commission payment records.

1.4 Interaction data: Messages exchanged through the Platform’s messaging system, co-broker reviews submitted, disputes filed, and responses to disputes.

1.5 Communication data (future — Proxy Calling): Once proxy calling is enabled, metadata of calls routed through the Platform — including call date, time, duration, and parties — will be recorded. The content of calls will not be recorded unless both parties explicitly consent to call recording for dispute purposes.

1.6 Device and usage data: IP address, device type, browser, operating system, pages viewed, features used, and session duration.

1.7 Employer-employee data: For Agency Accounts, activity logs of Sub-Account users including leads accessed, connections initiated, and deals reported — made visible to the Agency Account holder.

2.1 To verify your identity and professional credentials at registration and periodically thereafter.

2.2 To calculate and maintain your PropLeague Trust Score.

2.3 To facilitate Co-Broking Connections and match Demand Brokers with Supply Brokers.

2.4 To enable Agency Account holders to monitor the activity of their Sub-Account users.

2.5 To investigate disputes and enforce these Terms, including cross-referencing deal closure data with builder partners where available.

2.6 To share verified deal and conduct history with builder partners who have formally integrated with PropLeague, for the purpose of CP verification and commission tracking.

2.7 To maintain and publish the PropLeague Blacklist in the event of a permanent ban.

2.8 To send operational communications — including dispute notifications, PTS changes, and Terms updates — via SMS, email, and in-app notification.

3.1 With other Brokers: Your public profile information — name, city, RERA number, PTS, deal count, endorsements, and builder verifications — is visible to all registered Brokers on the Platform. Your phone number and email are never shared with other Brokers through the Platform.

3.2 With builder partners: PropLeague shares Broker identity, RERA registration, deal history, and conduct status (including bans) with registered builder and developer partners for CP verification purposes.

3.3 With law enforcement: PropLeague will disclose data to government or law enforcement agencies if required by a valid court order, legal process, or regulatory requirement under Indian law.

3.4 In the event of a dispute: Data relevant to an active dispute — including interaction records, deal reports, and communication logs — will be reviewed by PropLeague’s Trust & Safety team. This data will not be shared with the opposing party in its raw form but may inform the investigation outcome.

3.5 On the Blacklist: Name, RERA registration number, city, and violation category of permanently banned Brokers are made publicly accessible on the PropLeague Blacklist.

3.6 PropLeague does not sell personal data to any third party for marketing or commercial purposes.

4.1 By operating as a Sub-Account under an Agency Account, you explicitly consent to the Agency Account holder (your employer or principal) having visibility into your activity on the Platform, including leads accessed, connections initiated, brokers contacted, and deals reported.

4.2 This visibility is a core feature of the Agency Account structure and cannot be opted out of while operating as a Sub-Account.

4.3 The Agency Account holder may export your activity logs at any time for internal review.

5.1 Active account data is retained for the duration of the account and for 5 years following account closure.

5.2 Blacklist entries are retained indefinitely.

5.3 Dispute records are retained for 7 years from the date of decision.

5.4 Proxy call metadata (once implemented) is retained for 2 years.

6.1 You may request access to the personal data PropLeague holds about you by submitting a request to privacy@propleague.in.

6.2 You may request correction of inaccurate data.

6.3 You may request deletion of your account and associated data, subject to the retention requirements in Section 5 and the permanent nature of Blacklist entries.

6.4 You may withdraw consent for non-essential communications (marketing emails) at any time.

6.5 Requests will be addressed within 30 days in accordance with the Digital Personal Data Protection Act, 2023.

7.1 PropLeague uses industry-standard encryption for data in transit and at rest.

7.2 Access to personal data within PropLeague is restricted to authorised personnel on a need-to-know basis.

7.3 In the event of a data breach affecting your personal information, PropLeague will notify affected users within 72 hours of becoming aware of the breach, in accordance with applicable Indian law.

For privacy-related queries:

Email: privacy@propleague.in
Grievance Officer: [Name to be inserted]
Address: [Registered office address]
Response time: Within 30 days